LEADERSHIP ESSENTIALS

Leadership Success

Every manager can be a great leader when they embody the qualities for leadership success.Objective: Develop the qualities it takes to be a genuine leader

Participants Will Be Taught:

• Clarify the role of the manager and the definition of leadership
• Explore different leadership styles
• Identify the qualities demonstrated by successful leaders
• Practice skills to motivate, coach, and inspire your employees
• Approach leadership in a way that supports organizational goals

 

Managing Change

Change is the only constant, and with the pace of change accelerating greatly leaders who manage change constructively make a positive impact. Objective: Explore the dynamic role of today’s change manager

Participants Will Be Taught:

• Understand the external and/or internal impetus for change
• Recognize your sphere of influence in your organization’s change initiatives
• Learn strategies for defining and managing complex change
• Analyze case studies that deal creatively with change

 

Team Building

Reap the efforts of a strong team that result in performance that is greater than that which is produced by one person alone.Objective: Harness skills to lead teams and shape valuable team members

Participants Will Be Taught:

• Explore what it means to be a team and the value of team membership
• Identify the key roles and elements of high performing work teams
• Role-play the skills needed to build and lead a team

 

Process Design & Execution

You probably use dozens of business processes every day. Is your process efficient?Objective: Optimize your business processes for efficiency

Participants Will Be Taught:

• Create a well-designed set of steps to approach business processes, from generating reports to resolving a customer complaint
• Apply the critical steps to improving your team’s processes
• Avoid consequences that can lead to unhappy customers, stressed employees, and increased costs

 

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  SUPERVISORY SKILLS

What It Means To Be A Manager

A manager is responsible for overseeing and leading the work of a group of people. But, what else does manager mean and what does a manager do?Objective: Learn the fundamental skills to be a strong manager

 Participants Will Be Taught:

• Define vision with common goals that supports the organization’s objectives
• Identify building blocks for joint performance to foster interdependence
• Set the tone for a healthy environment through shared values, commitment, and responsibility
• Manage people and not just tasks

 

Successful Delegation

Whether you’re a seasoned exec or a novice manager, delegation is vital for effective leadership.Objective: Use delegation skills to develop your people AND yourself

Participants Will Be Taught:

• Adapt a proven multi-step delegation model – from defining the task to giving feedback on results
• Understand and analyze different levels of delegation
• Recognize the value of developing a successor, so everyone can move on to higher things

 

Developing Others

How well do you develop the capabilities of employees, nurture their careers, and manage the performance of individuals and teams?Objective: Maximize your ability to develop talent in your organization

 Participants Will Be Taught:

• Establish a talent inventory and categorize staff in terms of readiness
• Explore the coaching model
• Practice implementing Individual Development Plans

 

Motivating Others

Your people may have all the expertise in the world but, if they're not motivated, it's unlikely that they'll achieve their true potential.Objective:  Keep your team feeling motivated and inspired

 Participants Will Be Taught:

• Utilize interactive exercises to learn the elements and theories of human motivation
• Develop skills and strategies to inspire staff, team, and yourself
• Encourage individuals through reinforcement

 

Conducting Successful Meetings

Meetings are indispensable yet have a bad reputation as time wasters. Good planning can make gatherings productive for all.Objective: Approach meeting planning methodically

 Participants Will Be Taught:

• Learn the requisite steps to a successful meeting
• Prepare a useful meeting agenda
• Practice how to lead a meeting effectively

 

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HUMAN RESOURCES MANAGEMENT

Sexual Harassment Prevention

All employers have a legal obligation to maintain a workplace that is free of sexual harassment. It also makes good business sense. Are your employees well informed?Objective: Understand what sexual harassment is and ways to prevent it

 Participants Will Be Taught:

• The technical meaning of sexual harassment and a hostile work environment
• Recognize who can be the victim and who can be the harasser
• Be aware of both the organizational as well as the supervisory liability
• Things that you can do to prevent it

 

Cultural Competency

Is your business capitalizing on the advantages of a diverse workforce?Objective: Understand the impact of diversity in workplace interactions

Participants Will Be Taught:

• Develop skills in seeing the world through the eyes of others
• Identify causes of cultural collisions in the workplace
• Explore ways that utilizing diversity constructively creates new possibilities and opportunities

 

Business Ethics

Business ethics are an integral part of business education because unethical behavior creates legal risks and damage to businesses, employees and consumers.Objective: Learn acceptable ethical business practices

 Participants Will Be Taught:

• Understand the values and associated behaviors of ethical business
• Discuss corporate social responsibility, transparency, accountability, discrimination and integrity
• Strategies for communicating and deploying ethical standards

 

Successful Hiring

With some careful advanced planning, finding the right person to fill a job can be easier than you think!Objective: Gain skills to create the best circumstances for hiring talent

 Participants Will Be Taught:

• Understand the skills needed to accurately describe a position’s needs
• Clarify strategic direction for the future, not just demands of the job today
• Apply a multi-faceted approach to candidate screening
• Utilize behavioral scenario-based interviews in role play

 

Progressive Discipline

A progressive discipline system is a great way to correct employee performance problems. It’s also the best way to protect against wrongful termination lawsuits.Objective: Learn how to discuss and document employee discipline in the most clear, accurate and legally safe way possible.

Participants Will Be Taught:

• Understand the principles and legalities of progressive discipline
• Learn why both employee and supervisor share responsibility for performance problems
• Practice dealing in good faith and taking corrective measures
• Develop ability to demonstrate due process efforts

 

Effective Performance Management

Is the performance report dead? A lot has been said about the effectiveness of yearly appraisals and companies are experiencing a shift in this area.Objective: Explore progressive means to employee evaluations

 Participants Will Be Taught:

• Why progressive leaders value the need for continuous, real-time feedback
• Implement more qualitative evaluations
• Consider on strengths and individuality